PSC Energy swiftly replaced more than 480 Sigenergy single-phase Energy Controllers for affected customers, completing the recall program within three months of its announcement.
In addition, PSC Energy published a three-part article series outlining the recall scope, the replacement process, and key indicators customers can use to assess brand responses during product events.
The recall covers Sigenergy 8, 10, and 12 kW single-phase Energy Controllers with a quick-connect AC plug. Affected units pose a fire risk due to potential overheating of plugs. Updates and temporary firmware controls are via the mySigen app, with free inverter replacements and a two-year warranty extension for owners.
PSC Energy conducted the replacement program with two-person crews and area-based weekend scheduling. Jobs were grouped by location to minimise travel time and maintain predictable arrival windows. The team tracked each unit from removal to replacement and return.
Jake Warner, Director of PSC Energy, noted that the recall tested the company’s service systems as much as the product itself.
“A recall like this tests your systems and your service capacity,” Warner said. “We kept scheduling simple, we kept field work consistent, and we focused on clean outcomes for customers.”
The second article details what customers experienced on the day of replacement, including access requirements, typical on-site time, and PSC Energy’s approach to communication and tracking. The third article reviews Sigenergy’s response steps and provides a checklist for homeowners to compare long-term support across brands.
By submitting this form you agree to pv magazine using your data for the purposes of publishing your comment.
Your personal data will only be disclosed or otherwise transmitted to third parties for the purposes of spam filtering or if this is necessary for technical maintenance of the website. Any other transfer to third parties will not take place unless this is justified on the basis of applicable data protection regulations or if pv magazine is legally obliged to do so.
You may revoke this consent at any time with effect for the future, in which case your personal data will be deleted immediately. Otherwise, your data will be deleted if pv magazine has processed your request or the purpose of data storage is fulfilled.
Further information on data privacy can be found in our Data Protection Policy.