LG bumps up product warranty on NeON 2 to 25 years


With market demand for rooftop solar systems continuing to pick up, LG Electronics Australia has sought to further differentiate itself with an enhanced product warranty. The company has announced that, effective immediately, all of its NeON 2 module range will now be covered under a 25-year product warranty.

“LG NeON 2 and NeON R panels now offer a 15 year longer warranty period than the industry standard ten years,” said Markus Lambert, LG Electronics Australia’s GM solar sales in a statement. Elaborating further, Lambert made a clear distinction between a product warranty and an output warranty.

“For a period of time we have been concerned how the 25-year output warranty has been misused by ‘crap solar companies’ to mislead the customer in believing they have a proper, valuable 25-year product warranty. In LG’s case now the choice is clear – there is one strong warranty – 25-year product warranty.“

The LG NeON 2 range deploys n-type monocrystalline PV cells, known for their high efficiency. The cells are interconnected by thin rounded wire ribbons, rather than conventional busbars, enhancing aesthetics and enhancing output in the event of cell cracking or on electrical contact deterioration – a technology LG brands ‘Cello’.

Due to the high efficiency of the NeON 2 modules, ranging between 315 W – 340 W in a 60-cell configuration, LG primarily serves ‘premium’ customers. Module conversion efficiencies range from 18.4% up to 19.8%.

However, as its cells are bifacial, generating electricity on the rear side, LG claims the NeON 2 is also be suitable for commercial and industrial (C&I) applications. Some C&I rooftops have a high level of reflected light or can be painted white, for a high albedo, which can result in a significant bifacial boost. LG Electronics Australia’s Lambert told pv magazine Australia that NeON 2 modules are being increasingly deployed in larger arrays.

“In the sub 200 kW range our 70-dealer wide network is installing commercial systems every week,” said Lambert. “We also have been successful in the 2-3 MW space with, for example, the recent Sydney market install.”

Lambert added that as more households look to ‘max out’ their roof with PV alongside battery storage, that arrays between 10 kW up to 20 kW “are now a regular occurrence.” He noted that in pursuit of maximized output, some home owners have seleted the NeON R 360 W module – which deploys back-contact technology.

The enhanced product warranty will apply to all LG NeON 2 modules produced after October 2017.

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