Tritium, a world leader in electric vehicle (EV) DC fast charging technology, is providing insight on charging networks with its revolutionary Pulse software platform, now globally available to customers.
Pulse is a cloud-based web application that simplifies owning and operating EV charging infrastructure and offers visibility on what is happening across a charging network in real-time, providing in-depth insights to achieve optimal reliability.
The operator’s network of Tritium chargers is visible on Pulse immediately once connected and can interoperate with any existing Open Charge Point Protocol (OCPP) back-end or network management software.
“Organisations across the globe have had to rapidly reinvent the way they do business and operate on the fly,” said David Finn, Chief Growth Officer and co-founder of Tritium. “Charge point operators are no exception, with networks needing to maintain uptime but all while in lockdown. Pulse assists operators to zero in on the performance of single chargers and get a holistic view of their network, all from a remote location and from a browser while our engineer-led support team assists with any issues in the background.”
Pulse is easy to use and offers complete transparency of a single network, allowing operators to see their whole network on a single page, regardless of network size. It includes access to Tritium’s world-leading 24/7/365 engineer-led support, which can identify any issues and remedy them with no need for network operator intervention.
The platform allows customers to increase their knowledge on the use and operation of their networks, ensuring a quicker path to return on investment by increasing uptime and enabling more efficient and more effective management of their entire network.
Through Pulse, customers can zoom in on each charger, allowing them to view real-time operational performance and quality-of-charge data to achieve optimal reliability and help support drivers at the point-of-charge.
“This platform is more advanced than anything on the market and positions our customers with a single-pane-of-glass view of their network. This common view of a single network will allow customers of all sizes – from those with a few chargers to those with hundreds – to simplify managing their chargers, help them achieve better uptime and give them unique insights in ways that their current backends don’t or can’t.” said Finn
- Pulse customers have access to Tritium’s world-leading 24/7/365 engineer-led support, which can identify any issues and remedy them with no need for network operator intervention
- With easy-to-use dashboards, operators can see their whole network on a single page, regardless of network size
- In-built data visualisation functionality allows operators to view the most recent week with key measures, including number of charges, energy usage, status every 10 seconds when charging and more
- Operators can zoom in on performance details by charger, including the number and duration of charging sessions from the last 31 days, enabling increased uptime of each charger, and improving the end-user experience
- Charger and network performance can be mapped over time
- Viewers can see what happened during a charge session, and sort and explore specific charge sessions by date and time
“Operators looking at network management often have to create their own backend to support and visualise their network, which for many is an expensive proposition,” said Finn. “Pulse takes the burden of heavy lifting when it comes to network visibility, allowing operators to increase their insights into the network’s operations, enabling them to operate their networks more efficiently and effectively, thus improving their ROI.”